GCO Payroll Client Service Team

The Payroll Client Service Team at the General Council Office is a team of professionals who are here to provide support and assistance with any payroll-related questions or concerns you may have. They can assist you with a variety of transactions, such as completing payroll forms and understanding complex calculations such as retro, partial payments, or year-to-date adjustments. They can show you how to view ADP “Reports On Internet (ROI)” and how to interpret your payroll reports. 

The GCO payroll service team works in collaboration with ADP Payroll Service provider to ensure your payroll is processed effectively and meets all CRA requirements.

Contact the new centralized team at:

For any questions, please send or leave a message with the name of your church and company code, and a payroll service representative will respond to you within 24 hours.

The ADP Client Service Team can be contacted at:

  • E-mail: CanadaSBS@adp.ca (for authorized contact changes only)
  • Phone: 1-877-377-4784 (to call changes for payroll)
  • Fax: 1-877-701-7329 (to submit changes for payroll)

When calling please ensure that you provide your company name and code to enable representatives to assist you.

Pastoral Charge Payroll and ADP during COVID-19

The General Council Office and ADP payroll service are working together to provide the support you need.

To assist you in calculating and requesting the 10 percent wage subsidy, we encourage you to add a GCO payroll service representative to your list of authorized contacts. This will authorize the General Council to do the calculation for you and submit “batches” of requests at one time for processing. This will significantly speed up the process on ADP’s end, and you will get the subsidy in your account faster.

Please refer to May 11: GCO Authorized Contact for Payroll Services for information.

To view pastoral charge payrolls that have added GCO as an authorized contact as of May 20, 2020, please refer to Group A Pastoral Charges for Wage Subsidy (April 8-24, 2020) and Group B Pastoral Charges for Wage Subsidy (May 6-20, 2020).

For those pastoral charge payrolls that would like to calculate the 10 percent wage subsidy on their own, the following forms from ADP are available for your use:

ADP Presentation for Church Treasurers, April 14, 2020

The PowerPoint presentation covers what church treasurers need to do to claim the 10 percent government wage subsidy for their community of faith, and how ADP can help. It also covers the options for the Record of Employment (ROE) process in the event you need to process layoffs as Declared Emergency Leave. Further, please see a new recording on how to create and issue an ROE via the Internet. 

See United in Learning's COVID-19 Upcoming Webinars page for other webinars related to the pandemic. Recordings of past webinars can be found on the COVID-19 Recordings page.

Pension and Benefits

Information and documents on pension and benefits have moved to the United Church Benefits Centre website.

Tools and Resources for Pastoral Payrolls

To assist you with processing your bi-weekly/monthly payroll, you will find various resources and tools below in the Downloads section.

See also Budgeting Tools for Treasurers and Ministers' Salary Schedule and Cost of Living Groups.




Attachment Size Type
May 11: GCO Authorized Contact for Payroll Services 151.63 KB PDF
Group A Pastoral Charges for Wage Subsidy 590.41 KB PDF
Batch A exception list 431.37 KB PDF
Group B Pastoral Charges for Wage Subsidy 243.93 KB PDF
Temporary Wage Subsidy for Employers Worksheet 292.01 KB application/vnd.openxmlformats-officedocument.spreadsheetml.sheet
TWSE-TA form - Managed Services 180.38 KB PDF
Pastoral Charge Payroll Form 2020 300.73 KB PDF
Pastoral Charge Payroll Form 2020 113.88 KB application/vnd.openxmlformats-officedocument.spreadsheetml.sheet
Understanding ADP Payroll Reports 502.44 KB PDF
Chapter 4: Paying Staff 2019 396.14 KB PDF