The General Council offices support the ministry and mission of the congregations, mission units and regional councils and are the national expression of The United Church of Canada, working ecumenically and in global partnership, faithfully, collaboratively, and effectively. The Ministry and Employment Unit ensures that the employment, compensation, and pastoral relations policies established by the General Council are upheld and federal/provincial employment standards are met. It also oversees payroll services for pastoral charges, the General Council Office and regional council staff. The Office of Vocation and the governance and administration of the Pension Plan of The United Church of Canada is also is nested in the unit.
The Pension Administrator is responsible for providing pension expertise in support of the work of Ministry & Employment Unit as part of the overall compensation of ministry personnel and lay staff. This position works closely with the other members of the Pension & Benefits Team; works with other members of the Ministry & Employment unit; working collegially with General Council Office and Regional Council Office staff and interacts with volunteers and elected members of the United Church of Canada.
As a member of the Pension and Benefits staff team, the Pension Administrator has shared responsibility to provide excellent customer service to plan members by responding to a wide range of inquiries in a clear, timely and professional manner. They performs pension benefit calculations in accordance with plan rules and legislative requirements. The Pension Administrator will support building a member-centric team service model that can provide cross-functional services to The United Church of Canada. The main areas of focus are:
- Pension Administration – performs calculations on request from employees (i.e. past service purchase, early retirement estimates) including complex calculations (ie. death, marriage breakdown) and calculate plan beneficiaries’ entitlements in accordance with plan rules and legislative requirements; validate and issue tax receipts to members with past service purchase for the year. Data entry on various systems, including in-house pension administration system and Excel worksheet; assists with programming Pension Calculator basic plan parameters and tests calculation results, as required; works with proprietary pension database and supports its maintenance. Takes direction from, and supports, senior team members and assists with special projects, as required.
- Customer Service - responds to a wide range of inquiries from plan members providing prompt and accurate responses to pension inquiries in a clear, timely and professional manner. Manages in-house mailbox and responds or redirects emails from plan members, as needed, and provides plan information and/or documents, as requested by member. Provides resources, clarification, and documents as required, to members, beneficiaries and their employers on areas related to the administration of the pension plan such as historical information, procedures, practices, guidelines, rights and responsibilities.
- Year End Activities - assists in the preparation of year-end annual pension data (member data, contributions, calculations, and validates written text) and other relevant reports; assists in the co-ordination of activities related to the issuance of the Annual Statements, such as reviewing the annual statement text, pension amounts and benefit updates, as well as sampling of the annual statement before publication. Validates, prepares and submits CRA required year-end information (e.g., Pension Adjustments, T4s for active members) and compiles and summarizes pension plan data for valuation reports.
This is a full time position (35 hours/week). This position works from the General Council Office located in Toronto, Ontario under normal office working conditions. Occasional overtime may be required.
- Post-secondary education with 3-5 years’ recent experience in defined benefit pension administration. CEB/S certification or working towards this certification is an asset;
- In-depth knowledge and experience working with defined benefit pension plans; Experience working with third party-providers is an asset;
- Self-direction with the ability to meet absolute and firm deadlines, with high work volumes, complex procedures, and extremely high expectations of accuracy;
- Strong organizational skills with the ability to balance conflicting competing priorities and the flexibility to effectively deal with changing situations or priorities;
- Strong communication skills (both written and verbal), with the ability to liaise with internal team members, external stakeholders and external service providers;
- Proficient user of all Microsoft Office applications; Advanced knowledge of Excel (expertise in working with and manipulating large data files);
- Critical thinking approach with exceptional analytical and problem solving skills and attention to detail;
- This is a confidential service area of work, wherein providing client satisfaction and solving problems is essential requiring tact, diplomacy, discretion, flexibility and patience.